General:
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Web site Requirements
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How to: Enable cookies in Internet Explorer

Ordering:
Can I purchase an update to last year's study manual?
Can I purchase next semester's study manual but have the current edition sent to me in the meantime?
Do you offer an Exam 7-Canada Study Manual?
Why is the Ultimate Study Program sold out?

Web Site Usage:
Why can I not login to your web site?
I can log into the web site, but do not have access to any of the study tools. Why is this?
Why can I not view PDF's from your web site?
Why do some of the links on the All 10 web site not work?

Policies:
Repeat Customer Policy

Prep Test Usage:
When should I take the online tests?
Can I take an online test more than once?
Can I print out the tests?
How different will my results be if I take the tests on a dial-up connection versus a high-speed connection?
From what locations can I take the online tests?
What browser can I use to take the online tests?
Is there a test taking stipulation that I should be aware of?
Am I able to carry over prep tests to the next sitting?
What do I do when I try to "Take Exam" and I get a pop up window that says "Do you want to allow this page to paste information from your clip board?"
If I don't take the additional online tests that came with my Ultimate package, can I get a refund?

Prep Test Format:
How are the online tests graded?
When are the online tests graded?
Where do the online test questions come from?
What are the online test schedules?

Resources:
Organizations
Publications