Repeat Customer Policy - We want to see you succeed!
If you should not pass in the Spring 2012, Essential and Ultimate Study Program buyers can access our online study aids, free of charge, during the Spring of 2013.

General:
Optimize your system before using Online Exam
Web site Requirements
How to: Clearing Internet Explorer's cache
How to: Enable cookies in Internet Explorer

Ordering:
Can I purchase an update to last year's study manual?
Can I purchase next semester's study manual but have the current edition sent to me in the meantime?
Do you offer an Exam 7-Canada Study Manual?
Why is the Ultimate Study Program sold out?

Web Site Usage:
Why can I not login to your web site?
I can log into the web site, but do not have access to any of the study tools. Why is this?
Why can I not view PDF's from your web site?
Why do some of the links on the All 10 web site not work?

Prep Test Usage:
When should I take the online tests?
Can I take an online test more than once?
Can I print out the tests?
How different will my results be if I take the tests on a dial-up connection versus a high-speed connection?
From what locations can I take the online tests?
What browser can I use to take the online tests?
Is there a test taking stipulation that I should be aware of?
Am I able to carry over prep tests to the next sitting?
What do I do when I try to "Take Exam" and I get a pop up window that says "Do you want to allow this page to paste information from your clip board?"
If I don't take the additional online tests that came with my Ultimate package, can I get a refund?

Resources:
Organizations
Publications